Job Description We are looking for a Product Support Specialist who will provide day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems. Responsibilities Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues. Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions. Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff. Coordinates with field support specialists and customers to address and resolve problems and expand product usage. Qualifications Skills required Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure. Ability to collaborate with development teams to manage bugs, enhancements, and support activities Excellent communication skills, with the ability to translate technical needs and customer feedback Experience in collecting, documenting, and managing issues through ticketing systems Strong customer focus and ability to work effectively in cross-functional teams Canon Core Competencies Focus on the customerApply high standards of accuracyDrive for resultsCreate solutions to problemsTake ownership & accountability #J-18808-Ljbffr