Tata Consultancy Services (TCS) is looking for a Service Desk Specialist in Rome for one of our top clients, a main actor in the Insurance market. This role is responsible for maintenance of company end-user equipment and provide technical support for various application and network issues. As a Service Desk Specialist, the employee will also work with senior IT engineers on complex technical issues and assist with IT projects (on Workplace changes) as necessary. Responsibility for the role Support a diverse group of users with varying levels of technical expertise and requirements; Provide remote support to end-users; Maintain different equipment and focusing on functionality, end user experience, and efficient problem resolution; Install & troubleshoot end user equipment including: Microsoft & third-party Software and Insurance applications (if need be); Creating/updating required technical documents for maintaining knowledge repository; Perform tasks related to onboarding and termination including configuring Laptops, Thin Clients, account creation and access authorization based on provided policies; Manage and monitor the IT Support ticket queue. Requirements 1-3 years of previous Service Desk experience; Software and Remote Support; End-user technologies; Good knowledge with Windows registry; Ability to troubleshoot software/hardware issues and provide timely resolution. Advantages knowledge of ServiceNow. Benefits multinational work environment competitive offer and benefits flexible and agile work environment #J-18808-Ljbffr