Customer Service Representative Italy (m/f/x) This role supports the NPWT business in Italy as a permanent member of the front‑line customer service team, providing excellent customer service across phone, email, and an online ordering portal. Key Responsibilities Professional support of customers in the healthcare industry by phone, email, and online portal. Accurate processing of orders and inquiries, meeting customer requirements and internal deadlines. Tracking and controlling delivery dates, and clarifying outstanding deliveries. Efficiently recording, escalating, and resolving complaints. Close cooperation with operations, logistics, sales, and finance to maximize customer service. Providing comprehensive information on product portfolio, promotional activities, and service offerings. Promoting customer orientation within the department, organization, and externally. Continuous improvement attitude towards process improvement in daily work and cross‑function processes. May take on internal Super User or Specialist tasks when ready. Qualifications Bachelor’s degree or high school diploma with relevant experience. At least 3 years of commercial apprenticeship or professional experience in customer service, with exposure to multichannel service. Experience in internal or inside sales or a contact center is an advantage. Structured, reliable work style with accuracy and care. High level of service and customer orientation combined with a goal‑oriented communication style. Enjoyment of direct customer contact and high service level. Assume personal responsibility for customer satisfaction. Ability to work in a rapidly changing environment. Empathy and listening skills. Friendliness and competent charisma, especially on the phone. Good verbal and written language skills. Experience with ERP systems (e.g., SAP, Oracle) and CRM systems (e.g., Salesforce.com) is ideal. Enjoy working in an international environment and in a team. Work Location Hybrid Eligible: Job duties allow for remote work but require travel to Pioltello at least 2 days per week. Benefits Competitive pay and benefits benchmarked against comparable companies. Programs to support physical and financial well‑being. Equal Opportunity Employer Solventum is an equal opportunity employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the traveling community. #J-18808-Ljbffr