Role: IT Support Engineer L2 (Backfill Support) Location: Rome, Italy Support Duration: From 18th May to 5th June 2026 Resource Requirement: 1 Backfill Engineer Key Responsibilities – L2 IT Support Engineer • Provide Level 2 (L2) technical support for desktops, laptops, peripherals, and enterprise applications • Install, configure, maintain, and troubleshoot desktop systems, software, and hardware components • Handle advanced troubleshooting for Windows, macOS, Office 365, networking, and enterprise applications • Coordinate with OEM vendors for hardware replacement, repairs, warranty support, and escalations • Manage EUC (End User Computing) operations including IMAC activities and device lifecycle management • Perform laptop and desktop imaging, OS deployment, patching, and software installations • Install, configure, and troubleshoot printers, scanners, mobile devices, and conferencing systems • Provide VIP / Executive support with high-priority incident handling and quick resolution • Manage AV and conference room technologies including meeting room setup and troubleshooting • Support Active Directory, user account management, access permissions, and authentication issues • Troubleshoot network connectivity issues including LAN, Wi-Fi, VPN, DHCP, and DNS • Coordinate with backend infrastructure, server, and application teams for issue resolution • Provide Hands & Feet support for Network, Server, Storage, and Data Center environments • Perform server mounting, rack and stack activities, cable management, device reboot, and console connectivity • Support shared/network printers and enterprise compliance software installation and troubleshooting • Maintain IT inventory, asset tracking, stock management, and documentation of incidents/resolutions • Support after-hours activities, meetings, migrations, and critical business events when required • Ensure SLA compliance and maintain strong communication with users, vendors, and stakeholders ⭐ Good to Have Skills • L1/L2 network troubleshooting for LAN/WAN connectivity • Hands & Feet support for Data Center operations (Compute, Storage, Backup, Network) • Experience with server hardware, rack labelling, cabling, and physical infrastructure support • Knowledge of Office 365, Active Directory, SCCM, Intune, and endpoint management tools • Experience with ServiceNow ticketing and ITIL-based support environments Ability to coordinate with vendors and backend teams for enterprise-level incident management Important Note The backfill role requires onsite presence when the primary engineer is on leave or vacation Advance notice will be provided whenever your presence is required This is a long-term contract position