What we’re looking for We’re seeking an experienced Senior Zuora Solutions Architect to join our team in a hands‑on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. What you’ll be working on Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows. Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle. Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions. Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities. Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements. We’d love to hear from people with Required 5 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members. 6 months - 1+ year of hands‑on experience configuring, customizing, and supporting Zuora Billing in a production environment. Experience with Zuora Orders and Orders API. Experience in writing solution documents, POC, and analyzing issues. Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies. Nice to have Experience with quote-to-cash and financial systems such as Zuora Billing, Salesforce (including CPQ), NetSuite, RevPro, Payment Gateways and Taxation system. Conducting demos and design walkthrough sessions with other teams and the stakeholders. Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report). Remote work and in‑person participation While this role is remote, it may require in‑person participation. You will be encouraged to attend company events throughout the year at a designated SurveyMonkey office or location. Equal Opportunity Employer SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. #J-18808-Ljbffr