Overview Make a Difference – Join Our Leidos TRICARE Team in Naples, Italy. Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies. Salary: The annual salary for this position is $32,000 and the program is not able to negotiate that. What You’ll Do Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis. Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates. Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone. Claims Assistance: Provide basic claims status updates and support. Conduct Briefings: Lead informational sessions for events such as in/out processing, maternity, and pre-separation/retirement. Data Management: Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems. Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution. Compliance & Confidentiality: Adhere to HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other required training on time. Collaborate & Support: Assist with remote support, train new team members, and perform other duties as assigned. Basic Qualifications Bachelor’s degree in a related field OR; Associate’s degree in a related field PLUS 4 years of health-related experience OR; Major certification in a related field PLUS 4 years of health-related experience OR; High school diploma PLUS 8 years of health-related experience. U.S. Citizenship SOFA/Command-Sponsored status (as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD) Must have a Missione Visa and Soggiorno permit Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1) 3+ years of customer service experience Essential Skills Fluent in English with strong written and oral communication Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Effective at delivering presentations Ability to tactfully communicate with others, both in person and on the phone Self-starter, able to work independently and with minimal supervision Strong organizational, time management, and multitasking abilities High attention to detail Preferred Qualifications Familiarity with TRICARE Overseas Program, DEERS, DOES, and MHS Genesis Experience in: U.S. military healthcare delivery system or civilian managed care, medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims About Pay and Benefits Pay range: $31,850.00 - $57,575.00. The pay range is a general guideline and not a guarantee of compensation. Details depend on responsibilities, education, experience, knowledge, skills, and abilities, as well as internal equity and market data. Benefits include competitive compensation, health and wellness programs, income protection, paid leave, and retirement information available at Security & Compliance Securing Your Data: Be aware of fraudulent opportunities. Leidos will never ask for payment-related information during the application process. Communications will originate from Leidos.com. If you suspect a scam, contact your local law enforcement and report to the U.S. Federal Trade Commission. Commitment to Non-Discrimination: All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, pregnancy, family status, marital status, ancestry, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos also considers qualified applicants with criminal histories in accordance with applicable laws. #J-18808-Ljbffr