Summary Technical Account Manager (TAM) is tasked with managing a portfolio of selected customers, providing expert advisory services, and fostering proactive relationships. The TAM will guide customers through onboarding to ensure they achieve full value and understanding of ESET’s products or services, serving as the primary point of contact throughout the customer’s relationship. Job Description MAIN RESPONSIBILITIES Manage a portfolio of selected customers, guide them through onboarding, and provide expert advisory services. Present the service to customers and ensure that their expectations align with the service’s scope. Drive product adoption, collaborate internally to mitigate renewal risk, and advocate for customer needs. Complete initial assessment forms with customers. Ensure customer satisfaction, update customers on the progress of unresolved technical support cases or reported detections/incidents. Organize and lead periodic calls with customers. Proactively inform customers about new releases, EOL updates, and other relevant information. Carry out additional tasks as instructed by the manager according to departmental activities and company goals. Requirements Education Bachelor or Master’s Degree (completed IT‑related education or equivalent qualification) Experience 3-4 years of work experience Knowledge Theoretical and practical knowledge in the IT environment Understanding of operating systems (Windows, macOS, Linux), network architecture and application software High analytical skills and structured way of working Language English B2, Italian native Communication Very good verbal and written communication Primary location Milan Additional locations None specified Time type Full time EEO Statement At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation. #J-18808-Ljbffr