Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting a Guest Experience Intern to join a team of modern and authentic hospitality professionals at the newest luxury lifestyle hotel in Milan. Reporting to the Front Desk Manager, the intern will support both front desk and guest services tasks. Key Details Full-time position, 5 days a week with 2 days off. Starting date estimated in May 2026. Responsibilities Assisting with guest check-ins/check-outs, ensuring alignment with LQA and Marriott International standards. Supporting payment verification and billing accuracy in Opera. Handling internal and external calls, logging requests, and coordinating guest services. Assisting in managing guest chats and cases through Marriott’s internal tools. Providing guests with information about the hotel, amenities, and local attractions. Helping coordinate special requests, wake-up calls, and in-room dining orders. Supporting communication between departments to ensure smooth operations. Assisting in handling guest complaints and problem resolution under supervision. Candidate Requirements A warm, people-oriented demeanor and a team-first attitude. Positive outlook and outgoing personality. Flexibility, problem-solving skills and multi-tasking ability. Great storytelling skills in English and at least intermediate Italian (both writing and speaking). What We Offer A unique opportunity to be part of a luxury hotel where we celebrate your unique talent and provide growth opportunities. World-class training and development programs designed to enhance your skills and help you grow within the Marriott family. Work alongside extraordinary talents: award-winning, experienced hospitality professionals. Discounted hotel nights, meals, and access to the spa at over 9,000 hotels worldwide, because your well-being is very important. Discounts for friends and family. Breakfast at 5 euros during your stay at one of our European hotels. Participation in charity events, wellness activities, and support for the Milanese community through the TakeCare program. Performance programs and recognition. Canteen service. Marriott International is an equal-opportunity employer, committed to hiring a diverse workforce and maintaining an inclusive culture. Marriott International does not discriminate based on disability, veteran status, or any other basis protected by federal, state, or local laws. #J-18808-Ljbffr