OverviewZadig & Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials such as cashmere, silk and leather. By revisiting basics that are casual and rock’n roll, Zadig & Voltaire is the embodiment of a new luxury.Purpose of the roleThe role of Assistant Manager is an essential part of the store function. Connecting and engaging with the Zadig&Voltaire customers, supporting the day-to-day activities of their team and store, and leading the store & team performance towards success. We are looking for someone who is attentive to details, reliable, full of energy, approachable, punctual, with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients. The Assistant Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.Responsibilities Selling skills Be a brand ambassador and embrace the brand Selling Ceremony.Lead your team by example.Drive sales: coach your team in delivering exceptional and personalised customer experience.Lead your team towards success through training & coaching to exceed store objectives and KPIs.Be constantly present on the shop floor and fully available to look after customers needs.Build customer loyalty, understand customer relationship management.Communicate efficiently and effectively.Be knowledgeable of the collection and the brand iconic pieces. Leader skills Be a brand ambassador and embrace the brand Selling Ceremony.Inspire the team and lead by example.Support the development of the team and store KPIs.Proactively develop your team skills and brand/product knowledge.Ensure adherence to all organisational aspects to enable team success.Be approachable and a great communicator to keep business running smoothly. Operations Drive sales: fully proficient on operating till system, payments and fraudulent transactions.Follow company policy and procedures.Manage opening and closing procedures to ensure luxurious store environment and standards.Fully proficient with all operational aspects and proactive to learn new processes.Manage loss prevention procedure, perform regular inventories and communicate discrepancies.Maintain health & safety guidelines.Complete administrative tasks (banking, cash handling, credit notes, exchanges, refunds, trackers).Manage customer needs: exchanges, credit notes, mailing list enrollment.Maintain replenishment of bags, boxes etc.; follow stock transfers; handle faulty items procedure.Answer calls promptly in a pleasant manner. Commercial & Merchandising Be commercial in everything you do.Manage deliveries and ensure replenishment per ZV guidelines.Implement VM guidelines and train team on VM aspects & standards.Adapt VM guides to the space; maintain shop floor andwindow standards.Use and communicate VM tools and guidelines. Human resources Support recruitment with the manager.Train and develop the team with a development plan emphasizing skills.Track training progress of new employees.Identify team members with growth potential and set plans for skill development.Coach and motivate team to meet skill targets.Create positive inclusive work atmosphere; motivate and recognize achievements. Qualifications Required knowledge & skills Strong leadership skills and passion for people development.Quick learner, good listener.Excellent communication & organisation skills.Understand delivery of luxurious customer experience.Understand business KPIs.Passion about luxury retail and interest in fashion & retail market trends. Required qualities Leads by example in all occasions.Detail focused.Problem solver; adaptable; proactive.Excellent team skills, enthusiastic, dynamic.Positive and proactive attitude; knowledge of motivatinga team.Sense of responsibilities and store priorities.Eager to learn, develop yourself and others. #J-18808-Ljbffr