Born in 2004 as Techedge, we have almost 20 years of expertise that enabled us to become what we are today: Avvale! This path led us to be able to count on over 3,000 employees, present in 11 countries around the world. What We Do We help public and private companies to re-design their business models through the development of innovative and sustainable solutions, which have a positive impact not only on our customers but also on the world we live in! Through circular economy models, made possible thanks to technological innovation. What you will find In Avvale we value our talents and your path with us will be full of: Flexibility: thanks to our policy you can work remotely in Italy, up to 5 days a week, and in SEE and Switzerland up to 5 months a year; Training & development: as you can participate to training on the job, certifications, foreign languages classes and you will have a yearly budget to buy training courses; Gender equality & inclusion: the obtaining of Pdr 125 is a proof of Avvale commitment to an inclusive and fair work environment! Role and responsibilities You will be part of Axazure Italy, a business subsidiary of the Avvale Group, specialized in Microsoft solutions, with a strong focus on Dynamics 365 and Power Platform. You will be responsible for: Application Management Service (AMS) activities management Functional issue analysis and resolution User support and training Business process analysis and requirements gathering Preparation of functional documentation and Change Request (CR) management Execution of functional testing and support for User Acceptance Testing (UAT) User training during the pre go-live phase Hypercare support and post go-live development management Around 3 years of experience in Microsoft Dynamics projects Experience in implementation and application support projects Knowledge of analysis, configuration, testing, and post go-live support Strong communication and teamwork skills Proactive, results-oriented mindset Excellent knowledge of Microsoft Office Suite Fluent in English (both written and spoken) Ability to manage complexity, prioritize effectively, and drive results Come with us Send us your resume and have a look at our website to learn more! We do not consider applications without CV. This announcement is aimed at candidates of both sexes (L. 903/77). #J-18808-Ljbffr