Responsibilities Welcome all our clients to the store, ensuring they feel comfortable in the environment. Greet clients and build a relationship with them to assist in selecting the right products while maintaining rapport and offering advice. Introduce additional complementary products targeted to the client and share product knowledge. Process sales in a confident and professional manner while maintaining the client relationship. Gather and collate the client’s CRM details to maintain the relationship and build the client book, ensuring a personal follow‑up. Maintain store standards on stock and adhere to the visual merchandising guidelines, promoting the Kenzo image. Exceed all behavioural requirements in the store, adhering to the dress code and appearance guidelines as indicated by the Store Manager. Actively drive product knowledge by keeping up to date with fashion trends, participating in in‑store training, updating yourself on all product lines, and searching out relevant information on products. Support the control and management of stock. A business contributor Achieve sales targets and KPIs and contribute to the Point of Sales’ action plans. Communicate high‑quality feedback to Managers (in store). Be aware of the business environment, including local competition, by participating in the collection of rankings, turnover, and best practices. A client developer Master the selling ceremony (from welcoming to after‑sales services) to all clients. Master a perfect knowledge of product information (collection, season, composition, etc.) and brand storytelling. Build customer loyalty and engagement by developing long‑term relationships (date collection, thank‑you cards, invitations, etc.). Create and optimize strong connections with personal shoppers, personal stylists, conciergeries, etc. A buddy and team player Demonstrate team spirit and help others improve their skills, especially towards new joiners. Demonstrate autonomy and commitment to guarantee business continuity at any time. A brand promoter (Clients) Embodies Kenzo Paris DNA to become a brand ambassador (knowledge of the House’s heritage and mastery of its current positioning). Ensures that the standards of the Point of Sales uphold the brand image (VM, cleaning, maintenance, etc.). Develops a deep fashion culture and awareness (products, fashion trends, and competitors). Know‑how‑to‑be Respects uniform and grooming guidelines at all times. Adapts communication to each client profile. Demonstrates a perfect know‑how‑to‑be and a positive mindset in any circumstances (politeness, body language, vocabulary, etc.). Requirements English language skills mandatory. Full time: 40 hours per week. Starting date: As soon as possible. #J-18808-Ljbffr