Rome, Metropolitan City of Rome Capital, Italy About the job Italian Customer Support Specialist Customer Support Specialist - Small Appliances Group Location: Oriente, Lisbon Start Date: July 24, 2024 Work Schedule: 5 days a week, 8 hours a day - Relocation Assistance: - Reimbursement of Airfare up to 400 in Economy class on the 6th month of the contract - Apartment Room with rent of 280 for 12 months (deducted from the payslip) Contract Duration :1 year Job Description: - Provide top-tier tech support to clients post-sales for various domestic appliance brands. - Act as the primary point of contact for customer tech support via phone and email. - Conduct initial diagnostics of client issues using 60 available processes and escalate complex issues. - Proactively enhance client satisfaction during diagnostics, including using YouTube tutorials for extra support. - Communicate with customers via email or phone to provide product information, follow up on orders, handle minor repairs, and address complaints. - Utilize three different software programs during the support process. - Cross-selling skills are advantageous. Compensation: - Performance Bonus - Complexity Bonus - Health Insurance If you possess C2 proficiency in Italian and have experience in Customer Support, this role in Lisbon offers a **Welcome Bonus of 2000**. Join our team to deliver exceptional customer service and technical support for renowned domestic appliance brands. Apply now with your updated CV to be considered for this exciting opportunity. #J-18808-Ljbffr