🔧 Role: IT Support Engineer L2 (Backfill Support) 📍 Location: Rome, Italy 📅 Support Duration: From 18th May to 5th June 2026 👨 🔧 Resource Requirement: 1 Backfill Engineer 📌 Key Responsibilities – L2 IT Support Engineer • Provide Level 2 (L2) technical support for desktops, laptops, peripherals, and enterprise applications • Install, configure, maintain, and troubleshoot desktop systems, software, and hardware components • Handle advanced troubleshooting for Windows, macOS, Office 365, networking, and enterprise applications • Coordinate with OEM vendors for hardware replacement, repairs, warranty support, and escalations • Manage EUC (End User Computing) operations including IMAC activities and device lifecycle management • Perform laptop and desktop imaging, OS deployment, patching, and software installations • Install, configure, and troubleshoot printers, scanners, mobile devices, and conferencing systems • Provide VIP / Executive support with high-priority incident handling and quick resolution • Manage AV and conference room technologies including meeting room setup and troubleshooting • Support Active Directory, user account management, access permissions, and authentication issues • Troubleshoot network connectivity issues including LAN, Wi-Fi, VPN, DHCP, and DNS • Coordinate with backend infrastructure, server, and application teams for issue resolution • Provide Hands & Feet support for Network, Server, Storage, and Data Center environments • Perform server mounting, rack and stack activities, cable management, device reboot, and console connectivity • Support shared/network printers and enterprise compliance software installation and troubleshooting • Maintain IT inventory, asset tracking, stock management, and documentation of incidents/resolutions • Support after-hours activities, meetings, migrations, and critical business events when required • Ensure SLA compliance and maintain strong communication with users, vendors, and stakeholders ⭐ Good to Have Skills • L1/L2 network troubleshooting for LAN/WAN connectivity • Hands & Feet support for Data Center operations (Compute, Storage, Backup, Network) • Experience with server hardware, rack labelling, cabling, and physical infrastructure support • Knowledge of Office 365, Active Directory, SCCM, Intune, and endpoint management tools • Experience with ServiceNow ticketing and ITIL-based support environments Ability to coordinate with vendors and backend teams for enterprise-level incident management 📌 Important Note The backfill role requires onsite presence when the primary engineer is on leave or vacation Advance notice will be provided whenever your presence is required This is a long-term contract position