Job Description You will join our team dedicated to the Customer Relationship Center, supporting business transformation and digitalization projects in an international context. Responsibilities Deliver requirements documentation for CRC-related projects Write and refine user stories and epics for development teams Prepare configuration guidelines for system implementation Support development and testing phases, ensuring requirements are met Collaborate with business partners and IT teams to translate business needs into application requirements Identify gaps in existing functionalities and propose improvements Ensure security and compliance requirements are considered in solution design Provide training and documentation to end users and support teams Profile 5-7 years of relevant experience as a Business Analyst, preferably in international projects Experience in requirements gathering, documentation, and process improvement Experience in Customer Relationship Center Experience with configuration guidelines and supporting development/testing phases Experience in business transformation or digitalization projects Experience with technical teams and understanding of IT landscape Bachelor’s degree in Business, Information Systems, or equivalent English and Italian fluent Strong communication skills Strong analytical and problem-solving skills Strong organizational skills Adaptability in multicultural environments Experience with generative AI tools is a plus What We Offer An international community bringing together 110+ different nationalities An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities A robust training system with our internal Academy and 250+ available modules A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.) At Mantu, sustainability is part of everything we do. You’ll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities. Through our WeCare Together program, you’ll be empowered to design and lead projects that create real social or environmental impact, with the company’s full support. Equal Opportunity Statement Amaris is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics. #J-18808-Ljbffr