The Hoxton has officially opened in Florence – the capital of Tuscany and a city famed for its Renaissance masterpieces, stunning architecture, and iconic landmarks. Bursting with culture (and as the birthplace of gelato), Florence felt like the perfect spot to become our second home in Italy. The Hoxton in Florence will feature 161 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby, rooftop and courtyard. There is also a basement meeting and events space. More about us… The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. What you’ll do… Represent management during the night andberesponsibleforthe smoothing running of the hotel. Alwaysmaintaina positive and friendly attitude, even when working to achieve solutions to challenges. Deal with thein-houseguests accounting and ensure the accuracy of guest billing. Operationally manage the hotel during the night to ensure guests are well cared for. Ensure the accuracy of data in all systems and provide the necessary daily reports for alldepartments. Manage the daily overbooking levels and liaise with all departments to ensure maximumoccupancy. Ensure all telephone calls are answered as quickly and efficiently as possible. Maintain observation over guests and guests’property to ensure security alerts are kept to a minimum. Lead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Set stretching but realisticobjectivesfor the team to ensure maximum occupancy and 100% guest satisfaction levels. Ensure the integrity of the public area and back of house areas aremaintainedat all times, with deficiencies corrected immediate. Be responsible forclosing of the day and prepare and verify reception reports. Carrying out the night audit procedures accurately, reporting any discrepancies and ensuring quick resolution. Ensure the safety of guests overnight whilst they are tucked up asleep. What we’re looking for… Individuals.You’relooking for a place where you can beyou;no clones insuitshere. Passion for hospitality – whetherthat’sa drink, a meal, aneventor a bed for the night. You’reall about having a positive impact on the people you interact with, leaving them with a memorable experience. You’renot precious. We leave our egos at the door and help get things done. You’reup for doing things differently and trying (almost) everything once. If we got stuck in a lifttogether,we’dhavea good timeand share a few laughs. You want to be part of a team that works hard, supportseach other,and has fun along the way. Experience in a similar role with a demonstratabletrack recordof excelling in front office operations and procedures. Ifyou’refamiliar with Opera or similar front desk operating system and understand GDS that would be a big advantage. A natural at leading and managing others, you lead by example and create an environment where your team can be their best self. You’reall about having a positive impact on the people you interact with, leaving them with a memorable experience. It’sall about the attitude for us, someone who enjoys being helpful to others andisn’teasily flustered –there’s a smaller team working at night so confidence and knowing how to work things outby yourself are key. What's in it for you... Become part of a teamthat’svery passionateabout creating great hospitality experiences. Ticket Restaurants for meals Training to get you settled into your role with ongoing development that helps you think,makeand thrive to set you up for success at work. Hox Hero and NiftyFifty, our rewards for going the extra mile and living our values. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to havea good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. #J-18808-Ljbffr