International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation! TASKS analyze existing processes within Customer Care Management identify areas for improvement based on customer needs standardize processes and systems internationally design and introduce new processes and systems prepare, interpret, and present analytical results with impact evaluations (e.g., customer benefits, cost savings) coordinate priorities for process changes and optimization initiatives document processes and create relevant test cases Requisiti EXPERIENCE & SKILLS solid experience with process management and optimization methodologies familiarity with customer service operations ability to use KPIs for process analysis previous experience in process documentation strong analytical and technical mindset team-oriented with excellent conceptual and problem-solving skills enjoy working in intercultural teams comfortable in fast-paced, dynamic environments ENVIRONMENT As a key player in our international CCM matrix organization, you will: work in an international matrix organization collaborating closely with colleagues help shape the international CCM with the responsibility to improve the customer journey, balancing costs and impact on customers WHY JOIN US? Have a passion for Customer Service Be part of a major transformation journey and influence change from the inside Enjoy flat hierarchies, an open culture, and an international work environment At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do". Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution! #J-18808-Ljbffr