* Send Welcome Packs and coordinate all pre-arrival requirements (documentation, databases, instructor approvals, customer preferences).* Conduct pilots’ welcome, initial briefing, and provide continuous support throughout their stay.* Assist instructors with material, room access, and operational needs.* Coordinate AOG situations and customer emergencies.* Responsible for Client Satisfaction Surveys and feedback management.* Distribute and reinforce Health & Safety information.* Coordinate H&S activities with CAE and ITA.* Manage client check-in (Gemini), access requests, parking authorisations, and security clearances (L231).* Ensure compliance with local security procedures and requirements.* Schedule rooms (briefing rooms, classrooms for CAE/FTA/ITA).* Manage office supplies and consumables (ARIBA requisitions).* Support other departments with administrative and operational tasks as required.* Ensure Training Centre readiness (connectivity, heating, screens, supplies).* Experience in Customer Service, Training Administration, or Operational Coordination.* Strong organisational, multitasking, and communication skills.* Customer-oriented mindset with high attention to detail.* Ability to work across multiple teams and manage several stakeholders.* Fluent English; additional languages are an asset.* Familiarity with systems such as ELBA, STARS, or Gemini is a plus.* Comfortable working in a fast-paced, operational environment.* Garantire il rispetto delle linee guida per lo scheduling DRY.* Supervisionare la gestione TSA per ITA (FTA & CAE).* Monitorare gli accordi dei clienti, assicurando la conformità contrattuale.* Effettuare la validazione mensile dei dati di fatturazione (ELBA, STARS, riconciliazione ITA).* Chiudere i JL (CAE & FTA) dopo verifica in ELBA.* Esperienza in Customer Service, Training Administration o Coordinamento Operativo.* Forti capacità organizzative, multitasking e comunicative.* Orientamento al cliente e grande attenzione ai dettagli.* Capacità di lavorare con più team e gestire diversi stakeholder.* Inglese fluente; altre lingue costituiscono un plus.* Familiarità con sistemi quali ELBA, STARS o Gemini è un vantaggio.* Abilità nel lavorare in ambienti operativi dinamici e ad alta intensità.Welcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.#J-18808-Ljbffr