We are looking for a:Technical Support Help Desk SpecialistThe Help Desk Specialist reports directly to the Technical Support Help Desk Manager and is responsible for: Manage Technical Support requests through the ticketing system BlueOnLine PortalIdentify reference market critical/emerging technical issue Main activities Provide Technical support through BlueOnLine System directly to dealers and Branch OfficesIdentify and report to correct HQ department issues highlighted from field related to Parts catalogue, Workshop Manual and Diagnostic toolInvolvement in different improvement activities with other departments (Service Ability, Diagnostic, Quality)Development of a Diagnostic Instrument (Diagnostic Sheets) introducing the "Problem Solving" methodology Requirements Engineering Master Degree (preferably Mechanical or Electronics)English proficiency (B2/C1), knowledge of other languages is a plusGood verbal and presentation skillsAutomotive technical knowledge & Failure ModesProblem Solving AbilityInterpersonal attitudeAfter sales processes knowledgeAbility to work under pressureTeam working attitude and ability to synthesizeMinimum three year experience in a similar role Location: Modena#J-18808-Ljbffr
Technical Help Desk Specialist
JOBTOME
Modena, Emilia-Romagna
Pubblicato 11 giorni fa
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