Overview Senior Sales Support role at Ingenico in Milano. This is a hybrid position offering a balance between office-based and remote work. Responsibilities Actively support Sales team and communicate with Customers regarding offers, contracts, and budgeting to ensure alignment and satisfaction Develop, update, and share order statuses to meet internal and external customer requirements Collaborate closely with supply chain and sales teams to support project start dates Coordinate with cross-functional teams to ensure key project milestones are achieved Produce, maintain, and monitor performance metrics related to on-time delivery, planning cadence, and production workload Identify and elevate performance trends and improvement opportunities using data insights Maintain up-to-date production planning boards to ensure team visibility and alignment Monitor progress against budget and targets, ensuring timely corrective actions Support the sales team in maintaining and updating CRM data Extract and prepare reports from CRM systems to support business reviews and decision-making Skills & Qualifications Strong analytical, organizational, and planning abilities Strong commercial attitude and customer focus Demonstrated critical thinking and data-driven decision-making skills Proficiency in Microsoft Office, especially Excel Ability to manage tasks in a fast-paced, interrupt-driven environment Strong collaboration skills and experience working in cross-functional teams Fluency in English; knowledge of additional languages is a plus Experience with SAP and Salesforce is an advantage We kindly ask that you submit your CV in English for review. As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us on LinkedIn #J-18808-Ljbffr