Job Description Understanding customer needs, fitting the requirements in new or existing solutions and integrating the applications in customer environments Deploying and configuring applications delivered by development teams according to architectural needs Investigating, diagnosing, and resolving technical issues as they arise Performing thorough testing of applications and integrated solutions Building and maintaining in-depth knowledge of the business unit product family, contributing to the evolution of future technical solutions Supporting users and colleagues through the creation and maintenance of clear, comprehensive technical documentation Actively contributing to internal knowledge bases, tools, and technical communities Collaborating closely with business unit engineers across R&D and multiple geographies to ensure the successful delivery of business commitments Primary skills Telephony architectures, virtualized and containerized environments, system integration of telco products and custom solutions