We are looking for a highly motivated and experienced Technical Aftersales Specialist to join the MG Italy aftersales team. The selected candidate will be responsible for providing second‑level technical support to workshops, dealerships, and customers, assisting in the resolution of complex technical issues related to vehicles and automotive systems. Key Results/Accountabilities expected from the role Provide remote technical support (via phone, email, and ticketing systems) on mechanical, electronic, and diagnostic issues. Analyze and resolve complex faults in collaboration with engineering and quality departments. Draft technical documentation and intervention reports. Collaborate with the training team to update technical content for workshops and field technicians. Monitor and report recurring fault trends to contribute to continuous product improvement. Use advanced diagnostic tools and OEM software for vehicle analysis. Deliver training sessions for the aftersales staff of the authorized network, including:Technical training Product training Process training Travel to dealerships and workshops to manage complex technical issues that cannot be resolved remotely. Support the technical onboarding of new dealers, including initial training, configuration of diagnostic tools, and verification of service processes. Experience & Expertise Degree in Automotive Engineering or equivalent. Excellent knowledge of diagnostic and workshop processes. Experience with electric or hybrid vehicles. Ability to read and interpret wiring diagrams and technical manuals. Proficiency in Microsoft Office and familiarity with spare parts and warranty portals. Excellent written and spoken English skills. Understanding of logistics processes related to automotive spare parts management. Willingness to travel. #J-18808-Ljbffr