Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. What you'll do: Provide expert-level global support for Total Lab Automation systems. Lead 3rd-level escalations and drive root-cause-based solutions. Turn service data into insights that influence product improvements. Host global technical reviews, webinars, and solution sessions. Create and enhance troubleshooting documentation. Troubleshoot hardware, software, firmware, drives, pneumatics, and networks. Partner with R&D and OEM teams to deliver effective solutions. Use proactive analytics to identify trends and guide regional action plans. What you bring: Technical degree (Engineering preferred). 5+ years in engineering, technical support, or field service. Experience with automation systems or healthcare diagnostics. Strong data analytics skills: Excel, SQL, Notepad++, pivot tables. Excellent communication, collaboration, and customer service skills. Ability to manage multiple priorities in a global environment. Willingness to travel 10-30%. Why does this role stand out: Global influence. High-impact problem solving. Collaboration with top engineering and innovation teams. Opportunity to shape the future of lab automation. Ready to elevate laboratory automation worldwide? Bring your expertise—and make an impact on diagnostics across the globe. As an equal opportunity employer, we welcome applications from individuals with disabilities. #J-18808-Ljbffr