We are looking for a: Technical Support Help Desk Specialist The Help Desk Specialist reports directly to the Technical Support Help Desk Manager and is responsible for: Manage Technical Support requests through the ticketing system BlueOnLine Portal Identify reference market critical/emerging technical issue Main activities: Provide Technical support through BlueOnLine System directly to dealers and Branch Offices; Identify and report to correct HQ department issues highlighted from field related to Parts catalogue, Workshop Manual and Diagnostic tool; Involvement in different improvement activities with other departments (Service Ability, Diagnostic, Quality); Development of a Diagnostic Instrument (Diagnostic Sheets) introducing the "Problem Solving“ methodology. Requirements: Engineering Master Degree (preferably Mechanical or Electronics); English proficiency (B2/C1) , knowledge of other languages is a plus; Good verbal and presentation skills; Automotive technical knowledge & Failure Modes; Problem Solving Ability; Interpersonalattitude; After sales processes knowledge; Ability to work under pressure; Team working attitude and ability to synthesize; Minimum threeyear experience in a similar role. Location : Modena
Technical Help Desk Specialist
MASERATI
Roma, Lazio
Pubblicato 10 giorni fa
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