Primary location: Cremona, Italy. Priority given to candidates eligible under Italian Law 68/99 (protected categories). Candidates based in Spain or Romania are also encouraged to apply. Responsibilities Service Operations & Lifecycle Management Implement the operational strategy for digital services, especially for edge environments, IoT devices, gateways, and EMR/EHR integrations. Ensure reliability, scalability, recoverability, security, and efficiency of digital services. Oversee delivery and performance of services, ensuring compliance with SLAs and KPIs. Lead the resolution of operational issues, coordinating cross‑functional teams and minimizing downtime. Maintain service documentation, including Service Design Concepts, Implementation Blueprints, and Service Manuals. Manage service transition to Service Managers and Operations teams. Keep services updated in the service catalogue. Partner & Stakeholder Management Manage relationships with key technology and service partners, ensuring contractual performance and handling escalations. Communicate effectively with internal service verticals and IT stakeholders. Define service interfaces, support SLA/OLA negotiation, and support contract drafting. Performance Monitoring & Continuous Improvement Develop analytics, KPIs, and performance reporting for services and business verticals. Identify trends, risks, and opportunities for service optimization. Maintain compliance with global standards and risk mitigation strategies. Contribute to governance, create budgets, report service costs, and support policy development. Incident, Problem & Change Management Work closely with Service Managers to resolve incidents, problems, and change requests. Receive service defects, manage problem‑solving workflows, and oversee improvements. Support high‑complexity service implementations and independently lead low‑ and medium‑complexity ones. Project Management Lead and manage complex projects, including planning, scheduling, risk assessment, and issue tracking. Establish and maintain communication plans and project governance standards. Support the development of project processes and best practices. Mentor junior staff and work with cross‑functional teams to ensure project success. Profile Information Technology or similar. Bachelor’s degree required; advanced degree preferred. Minimum three or more years’ experience as Service Manager/Service Owner. Minimum five or more years’ experience as Project Manager. Minimum ten or more years’ experience. Dealing with Ambiguity and Hypothesis‑Driven Thinking The capacity to function well when information is incomplete or uncertain. A structured approach to solving problems when the data is incomplete. Stakeholder Management Managing relationships with stakeholders, customers, vendors. Negotiation and conflict resolution. Problem‑Solving and Decision‑Making Analytical mindset. Prioritization and decision‑making under pressure. Leadership and Team Collaboration Leading cross‑functional teams. Influencing without authority. Communication Clear verbal and written communication. Explaining technical issues to non‑technical stakeholders. Leading meetings, discussions and workshops. Time Management Coordinating and prioritizing multiple projects. Meeting deadlines Benefits Whether in front of or behind the scenes - you are helping to make ever better medicine available to more people around the world. Individual opportunities for self‑determined career planning and professional development. A corporate culture in which there is enough room for innovative thinking – to find the best solution together, not the quickest one. A large number of committed people with a wide range of skills, talents and experience. The benefits of a successful global corporation with the collegial culture of a medium‑sized company. Hybrid work. #J-18808-Ljbffr