Description Are you our next IT Helpdesk Administrator? Do you want to take your first step into an IT career with plenty of opportunities to learn and grow? If you’re tech‑savvy, solution‑driven, and eager to build your skills in a dynamic environment, this could be the role for you! Required Language Romanian, German, English Employment Type Full time Contract Type Permanent Your Profile English level min B2, German level C1 Previous experience (6 months or more) in desktop administration, IT support, or a comparable role is an advantage Ability to manage multiple tasks simultaneously and deliver under short deadlines Ability to work with minimal supervision, make independent decisions and solve complex problems Good understanding of IT support processes, desktop systems, and workplace technology operations Ability to work in a dynamic, fast‑paced environment Demonstrated ability to develop professional relationships and interact with colleagues of all levels Solution driven mindset Conditions For Internal Candidates Tenure of at least 6 months in the current role within the company No written warnings in the past 6 months or ongoing disciplinary process Your Future Role Supports hardware and software platforms Provides user management support Analyses and resolves hardware and software related problems Maintains workstation patching and ensures the required patching level Keeps close contact with Service Desk Center Manages the desk, sets up and patches PCs and phones Provides people with PCs set up according to company requirements and in the most efficient way Follows standards and procedures regarding use and maintenance of PCs including software and peripheral equipment Creates standard installations for specific groups of users according to agreements between IT and Operations Participates in the implementation of new (standard or developed) software, ensuring no conflicts with other installed software and adjusting master installations Tracks all software licenses used in the call center and ensures all computers use legal copies of software Verifies that no software is installed without proper licenses on PCs Identifies and tags all IT related assets and keeps accurate records of existing assets at the call center Administers software licenses in use and keeps accurate records Discover What Awaits You Daily meal tickets worth 30 RON to keep you fueled Comprehensive private medical insurance to take care of you (can be also extended to your family) Employee Assistance Program Subscription with EAP Romania, providing support for your well-being and personal development Great discounts at partner shops, including electronics, telecommunications subscriptions, dentist partner clinics and optical clinics Access to the 7card by Gympass for your fitness and well-being Special banking offers to support your finances Referral bonus, depending on the campaign of the job opening A well‑defined career path with many opportunities to grow and explore A warm, multicultural environment where your unique voice is valued and celebrated Access to a wide range of training and development opportunities Discover our vibrant communities of interest, including sports, volunteering, mental health allies, parenting and many others #J-18808-Ljbffr