A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Your role and responsibilities As a Business Transformation Consultant specializing in IT Service Processes, you will help clients identify and address business challenges related to their IT application portfolio. This role requires strong analytical skills to evaluate the portfolio’s technical and functional aspects. Evaluate Client IT Portfolios: assess technical and functional aspects. Analyze Business Issues: Drive Business Alignment – align business objectives, IT processes, and IT service measurements to drive maximum value for the client, emphasizing the integration of IT services with business goals. Deliver Insights: provide actionable insights and recommendations to clients, enabling them to make informed decisions about their IT application portfolio and associated business processes. Required education None Preferred education Bachelor's Degree Required technical and professional expertise IT Service Delivery Expertise: deep expertise in IT service delivery processes, including the development and management of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), is required to effectively analyze clients' business issues and develop solutions. Business Process Alignment: deep understanding of aligning business objectives, IT processes, and IT service measurements to drive maximum value for clients, emphasizing the integration of IT services with business goals. Analytical Skills: proven ability to apply analytical skills to complex business issues, formulate hypotheses, and test conclusions is essential for success in this role. IT Service Measurement Tools: familiarity with tools associated with IT service delivery processes, such as those used for service level management, capacity planning, and performance monitoring, is required. Business Transformation Consultant-IT Service Process. Strong in-depth knowledge and experience on the Public Sector Industry, Local Government in Italy. Preferred technical and professional experience Business Process Improvement: experience with identifying areas for business process improvement and developing solutions that drive maximum value for clients, emphasizing the integration of IT services with business goals. ABOUT BUSINESS UNIT IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners worldwide. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Job Title SME P SECTOR Job ID 93268 City / Township / Village Napoli State / Province Napoli Country Italy Work arrangement Hybrid Area of work Consulting Employment type Regular Position type Professional Up to 20% or 1 day a week — Company — Shift General (daytime) Is this role a commissionable/sales incentive based position? — #J-18808-Ljbffr