We are seeking a proactive, positive, and resilient individual with proven active listening skills and a natural ability to manage relationships and communications with both external clients and internal stakeholders. The ideal candidate is solution-oriented, able to work independently, and committed to delivering outstanding service throughout every stage of the process. This role is 100% on-site at our Italian HQ in Agrate Brianza, Italy. What You'll Be Doing Process all types of local orders, order confirmations, returns and credits accurately to deliver goods within agreed timescales Manage communications and relationships with external customers and internal ensuring quality and responsiveness. Proactive communication via phone and email in a helpful and professional manner is required Demonstrate role model behaviours Capture and Analysis of feedback and complaints, other analyses as required Support vigilance processes Provide management information Update and maintain customer contract pricing in ERP Work proactively as part of the Customer Service team, helping the team achieve its goals and develop Support cross training of other team members Order stocks to replenish the local warehouse in Monza, to maintain safety stock levels Coordinate the pick, pack and ship of customer orders seamlessly and promptly within agreed time frames Organise and keep all storage areas safe, secure, clean and tidy Oversee import of goods, cooperate with import agency Prepare all in and out stock documentation as well as stock checks Schedule and monitor delivery/courier services Order packaging materials Cooperate with waste-management company Ensure continuous improvement to processes and systems Ensure all health and safety and quality procedures are always followed Invoicing / correcting / credit notes issuing Reconcile the sales ledger balance sheet Maintain an appropriate level of knowledge regarding Rayner products, increase knowledge, participate in training and product testing. What Experience & Skills You Will Need Essential Able to work on own initiative, self-starter and as part of a team Ability to work to tight deadlines with accuracy and detail Intermediate to Advanced Excel skills Fluent knowledge of Italian, both spoken and written Desirable Proven track record in a customer service role preferably in medical devices Graduate with an ambition to build a career in an innovative medical device company. Knowledge of ERP system Additional languages (English, German, French or Spanish) What We Can Offer You Comprehensive benefits package Global appreciation platform to recognise colleagues around the globe Fantastic opportunity to work with highly talented teams and individuals and grow with the business Being part of an organisation you can be proud to work for changing the lives of millions of people! #J-18808-Ljbffr