Store Supervisor Industry: Full time Permanent Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. POP MART has established a strong presence across key European markets, including Italy, UK, France, Spain, Germany and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region. For more information, please visit and our LinkedIn Career page. POP MART is a boutique-sized company with a young and multicultural team where you can expect to: - Gain valuable professional experience covering the entire retail life cycle - Receive structured customer service, retail operations and product training - Regular team social events - Employee Assistance Program - We are searching for a Store Supervisor to work alongside our Store Manager in a key shopping Mall in Rome. This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards. This leadership position requires strong organisational skills, excellent communication abilities and a passion for retail management. Support the Store Manager in the daily management of the store and act as the operational point of reference in their absence Assist the Store Manager in training and coordinating the sales team, ensuring compliance with company policies and procedure Collaborate in achieving sales targets by motivating the team and monitoring daily results Monitor inventory levels, reporting replenishment needs or discrepancies to the manager Ensure the store maintains high standards of order, cleanliness, and visual merchandising according to company guidelines Provide support for basic administrative tasks, such as shift planning and daily sales reporting Be available to work flexible hours Excellent command of English, both spoken and written Proactive attitude and strong customer service skills, focused on delivering a memorable shopping experience Proven ability to develop and implement strategies to achieve sales targets Competence in administrative tasks (shift planning, reporting, etc.) Knowledge of visual merchandising techniques Familiarity with retail management software and point-of-sale systems (CEGID) Monday to Sunday- Availability to work weekends and public holidays