Responsibilities Define and maintain global ITAM process documentation and workflows. Ensure ITAM processes align with frameworks such as ITIL and ISO standards. Lead process harmonization and standardization initiatives across multiple business units and regions. Monitor compliance and support internal and external audits related to ITAM processes. Collaborate with IT Architecture, Service Management, and IT Operations teams to align processes with technology strategy. Maintain RACI matrices and governance structures for clear ownership and accountability. Analyze KPIs and process performance to identify opportunities for improvement. Support change management and training initiatives to increase process adoption. Ensure integration of ITAM processes with enterprise platforms such as ServiceNow and other IT management systems. Qualifications Minimum 3 years’ experience in IT Asset Management (ITAM) or IT Service Management (ITSM) processes. Strong knowledge of ITIL practices and ITAM governance frameworks. Experience in process design, documentation, and global process harmonization. Familiarity with ServiceNow ITAM modules and enterprise IT management tools. Strong communication and stakeholder management skills. Experience supporting process improvement initiatives and KPI monitoring. Bachelor’s degree in Information Technology, Business Administration, or related fields. Languages Italian and English Details Location: The position is based in Milan, with occasional business travel and the possibility of relocation to Luxembourg. What We Offer A dynamic, young, and fast-growing environment Flexible thinking and working approaches Hands-on experience in a stimulating, project-based context Opportunities to learn from industry professionals On-the-job training (and more) The chance to work on real projects with tangible impact Inclusion & Equal Opportunity: We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. Discover more about us at #J-18808-Ljbffr