Responsibilities Serve as the primary on‑site IT and SAP support contact for plant operations, ensuring uninterrupted production and material flow. Provide first‑ and second‑level support for applications used in manufacturing (PP, MM, WM, QM, SD as applicable). Support issues related to day‑to‑day production and logistics transactions, including production orders, confirmations, goods movements, inventory adjustments, scrap, and cycle counts. Troubleshoot and resolve SAP issues impacting shop‑floor operations, distinguishing between user/process, master data, and system defects. Support shop‑floor IT systems integrated with SAP, including scanners, label printers, terminals, and real‑time production data capture. Log, track, and manage incidents through the IT service management tool and ensure proper escalation to SAP COE, AMS, Basis, or Infrastructure teams when required. Participate in major‑incident and root‑cause analysis discussions, providing plant‑level context and validating fixes. Assist with SAP deployments, migrations, cutover, go‑lives, and hypercare, including testing, data validation, and user support. Support end‑user computing and local IT infrastructure, including workstations, printers, scanners, and connectivity issues, coordinating with central IT teams. Provide hands‑on user assistance and basic training for SAP and plant IT tools, reinforcing standard processes and global templates. Act as the local IT liaison between plant operations and corporate IT, ensuring clear communication and expectation management. Identify opportunities to improve system stability, user adoption, and operational efficiency at the plant level. Experience 3+ years of experience in manufacturing IT or SAP application support. Hands‑on experience supporting SAP in a plant or shop‑floor environment. Experience supporting manufacturing operations, materials management, or production planning. Technical & Functional Skills Working knowledge of SAP PP and MM (IM and QM exposure preferred). Understanding of manufacturing business processes. Familiarity with shop‑floor IT systems. Experience with RF devices, scanners, barcode systems, and label printing. Professional Skills Strong communication skills with the ability to engage plant operators, supervisors, and leadership. Ability to work effectively under production‑critical and time‑sensitive conditions. Strong ownership mindset with a focus on rapid resolution and business continuity. Willingness to provide on‑site and off‑hours support during critical plant events (as required). Work Environment On‑site presence at a manufacturing plant. On‑call or extended hours support during critical production or deployment windows. For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume. #J-18808-Ljbffr