YOUR RESPONSIBILITIES Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC) Support root cause analysis and the development of effective corrective and preventive actions Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes YOUR QUALIFICATIONS & SKILLS Master’s degree in Electrical Engineering or related field Strong leadership skills with proven experience in managing and developing teams Several years of experience in customer quality management, including the implementation and application of quality methodologies Analytical mindset with the ability to interpret data and drive performance-based decisions Results-oriented, with a proactive and structured approach to problem-solving and process improvement Fluent in English and Italian; proficiency in additional languages is an advantage OUR COMMITMENT Innovative work environment in a young, dynamic team High-tech projects in the future-proof sector of e-mobility Opportunities for advancement in a growing company A wide range of further training opportunities Attractive bonus system and performance-related pay Additional company benefits #J-18808-Ljbffr