Job Overview Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation! Responsibilities Initiate, plan, lead, control, deliver and successfully complete strategic cross‑divisional and international projects and programs. Coordinate priorities and resources across different countries and teams, ensuring timely and effective delivery. Introduce and tailor project management methods (Lean, Scrum, Waterfall) based on each project’s needs. Set up and lead decision‑making boards, challenge stakeholders, and leverage synergies to create business value. Create business cases, evaluate cost‑benefit, and make decisions that boost our international growth. Environment Contribute significantly to shaping the future structure and strategy of our international service landscape. Work in a highly dynamic, international team with flat hierarchies and direct communication. Collaborate with colleagues and stakeholders from France, Germany, Italy, and Poland. Be involved in transformation initiatives, bringing together diverse perspectives and cultures. Have the autonomy and freedom to define and implement new tools, methods, and project styles. Requirements Completed university degree or commercial apprenticeship. Solid experience in managing complex, international and cross‑functional projects. Proven ability to think both strategically and operationally with an entrepreneurial mindset. Analytical mindset and ability to build and assess business cases. Inspiring project leader and a strong communicator who empowers and motivates teams, building trust quickly and leads with empathy, integrity, and authenticity. Enjoy guiding diverse teams, fostering creativity, and driving projects with passion and vision. Why Join Us? Have a passion for Customer Service. Be part of a major transformation journey and influence change from the inside. Enjoy flat hierarchies, an open culture, and an international work environment. Join a company that stays ahead by thinking differently and values agile minds who turn a “can’t do” into a “can do”. Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. #J-18808-Ljbffr