About the Role As a CBRE Account Director based in Milan, you will provide leadership, management, and development of an important and complex client, ensuring financial and operational commitments are met and exceeded. What You’ll Do Ensure that opportunities for the strategic development of contracts are exploited to deliver increased turnover and profitability, add additional services and projects, and re‑win contracts on re‑tender. Ensure business policies and processes are effectively communicated and implemented within contracts. Ensure contracts provide healthy and safe working conditions and that both clients and CBRE’s health and safety policy is effectively implemented across CBRE and subcontractor activities, with systems operating to ensure regular review. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence, supporting peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio. Ensure contracts are staffed by fully competent teams, taking direct responsibility for the appointment of contract managers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Work with other operational managers to ensure collaborative development of the business, effective teamwork, and support to colleagues. Develop financial plans for revenue and profit delivery, reduce WIP, debt, cost, and contract growth, and ensure these targets are met and exceeded. Promote and maintain a customer focus within all areas of operational activities and maintain effective relationships with key client contacts. Promote and uphold the core values of CBRE. Provide leadership and guidance, advice, coaching, and direct support to deliver best‑practice selection, training, assessment, and recognition/reward. Support effective business communication through advice, review, leadership, and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad‑hoc reporting, and other publications. Support the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and mobilisation support for new contracts. Provide a learning environment, appropriate training and development planning, ensuring basic training needs are delivered, employees are fully competent in their roles, and able to reach their full future potential. What You’ll Need Minimum of seven years of related experience and/or training. Proven track record within the facilities management industry. Managerial experience at contract/account manager level or above within technical and/or hard services is essential. Experience developing and reviewing teams, appraisals, and applying effective people‑management practice. Excellent motivational and influencing skills, with high personal integrity. Organised, able to prioritise and deliver within high‑pressure, business‑critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. Excellent understanding of health and safety legislation. Ability to gain the trust and support of top‑level management and key client decision makers. Experienced client relationship manager. Strong financial skills. Ability to manage conflict and crisis situations effectively. Good knowledge of English language. #J-18808-Ljbffr