International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation! Tasks Develop and implement international process management standards Validate business cases to improve customer satisfaction as well as in-house and service provider quality Integrate the voice of the customer Requisiti Proficient in process management and optimization methods Familiar with customer care processes Strong understanding of KPIs and interdependencies Skilled in root cause analysis and deriving improvement options Holistic thinking Solution-focused team player with a strong quality & customers focus Experienced and enjoy working in an intercultural team setup Thrive to work in a high-paced , sometimes stressful , and changing environment Environment As a key player in our international CCM matrix organization, you will: Work in an international matrix organization collaborating closely with colleagues from across the organization. Have an important impact on our international process standards while keeping a balance between costs. Why Join Us? Have a passion for Customer Service Be part of a major transformation journey and influence change from the inside Enjoy flat hierarchies, an open culture, and an international work environment At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do". Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution! Apply now (fill in the form in English - indicating the desired RAL € - and attach CV in English) #J-18808-Ljbffr