Primary DetailsTime Type: Full timeWorker Type: EmployeeUnderwriting AssistantAbout QBEAt QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.Your new roleSupport underwriting through general administration, document issuance, chasing and archiving, to ensure delivery of a professional service within agreed timelines.Support the Insurance Admin team, to ensure team objectives are achieved successfully.Input data accurately on relevant internal and external systems to maintain correct and up to date information.Develop effective working relationships with internal and external stakeholders.Respond to broker/client requests in accordance with service standards to provide an excellent customer focus.Work collaboratively with colleagues to deliver superior service standards as part of the extended service team.Review risks entered and where necessary take corrective action to ensure data integrity for the team.Deal with all Credit Control, Claims and Underwriting queries within agreed timescales.About youFlexible approach and ability to recognise and adapt to changing business requirements.Good team player, demonstrating passion and a positive attitude, with the capability to work collaboratively and develop strong working relationships.Problem solver and proactivity.Ability to deal with high workload and multitasking activities.Strong organizational skill, able to prioritize and manage stress.Ability to analyse and work on data.Good knowledge of Financial Lines/Liability/Property policies and coverages is a plus.Good knowledge of Microsoft Word and Excel.Solid verbal and written communication skills in English is a plus.Good communication and listening skills.Ability to deliver excellent customer service, focusing on objectives and meeting Sla’s and internal deadlines.Manage to work in multiple systems, comfortable working with both speed and accuracy.Previous experience in insurance policies administration.La nuova risorsa verrà coinvolta nel supportare la Branch italiana nelle seguenti attività:Assistenza amministrativa nei processi e nelle procedure relative alla gestione delle polizze sottoscritte da QBERegistrazione sui sistemi di tutti i titoli relativi alle polizze sottoscritte da QBEEmissione di documenti di polizza, gestione dei solleciti dei documenti (firmati dal contraente, di compagnie delegatarie/primary o di layer sottostanti) e archiviazione di tutta la documentazioneRelazione con clienti interni (underwriter, credit control, sinistri) ed esterni (intermediari) per la gestione di tutte le richieste relative alle polizze sottoscritte da QBEUtilizzo di SID/Pega/Docusign/ODMLe competenze ideali della nuova risorsa sono:Buone doti di comunicazione e ascoltoCapacità di analisi e rielaborazione datiCapacità di lavorare in TeamCapacità di gestire carichi elevati di lavoro e attività multitasking in situazioni di stress.Problem solver e proattivitàOrientamento alla delivery e al raggiungimento dei risultati nel rispetto degli Sla’s e delle scadenze interneEsperienza nella gestione amministrativa delle polizzeBuona conoscenza delle garanzie e condizioni specifiche delle polizze Liability/Property/Financial LinesBuona conoscenza del pacchetto Microsoft – Word/ExcelBuona conoscenza della lingua inglese scritta e parlataBenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances, including:Meal vouchersPrivate medical insurancePersonal and professional accident insuranceLife insuranceLong‑term care insuranceFlexible working model: work from home up to 3 days per weekWork‑from‑anywhere flexibility, allowing you to work temporarily from another residence when neededCompetitive holiday allowanceEmployee Assistance Programme (EAP) for mental health and wellbeing supportLearning & development opportunities, including technical and professional trainingCareer development within an international organisationInclusive and supportive working cultureTo learn more about benefits of working with us, click Rewarding our people - QBE European OperationsAwards & RecognitionWe value our employee’s experience with us and are proud to have been recognised for the following awards:Insurance Connect Awards 2025Winner: Best Product, Cyber - QBE ItalyWinner: Best Risk Management service – Risk Solutions - QBE ItalyWinner: Best company to work for – QBE ItalyItaly Insurance Communication Grand Prix 2025Special Jury Mention in the Company Literature category for QBE Resilience SeriesInsurance Connect Awards 2024Winner: Best Product, Clinical Trials - QBE ItalyWinner: Best Product, Employers' Liability - QBE ItalyInsurance Connect Awards 2023Winner: Best Insurance Product for SMEs - QBE ItalyWinner: Best HR Management - QBE ItalyWinner: Best Claims Management Initiative for Customer - QBE ItalyInsurance Connect Awards 2022Winner: Best Place to Work - QBE ItalyWinner: Best Claims Proposition - QBE ItalyWinner: Best Corporate Responsibility - QBE ItalyYou can view all our awards hereApply now and let’s make it happen!If you’re looking for a career that combines your expertise and your empathy, click Apply today.Your career. At the heart of it.Skills:Analytical Thinking, Business Management, Collaboration Tools, Communication, Critical Thinking, Decision Making, Financial Advising, Financial Products, Intentional collaboration, Managing performance, Portfolio Management, Problem Solving, Regulatory Compliance, Risk Management, Stakeholder ManagementHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.#J-18808-Ljbffr