Job Description MSX is looking for a proactive and enthusiastic Automotive Coach & Consultant to join our team. The role is focused on monitoring, supporting, and coaching the use of a new tool, providing both operational and advisory support to the Sales area and related departments. The position requires a solid understanding of Customer Journey principles and Sales and Service Processes, with the objective of improving Customer Experience (CE) performance across the network. Key Responsibilities Prepare standard and ad-­hoc reports and analyses related to Customer Experience (CE) metrics Draft and manage official communications to the sales and service network Create and deliver PowerPoint presentations on CE-­related topics Support the CE department in the analysis and design of incentive schemes Design, manage, and deliver virtual coaching sessions (webinars) on CE topics Provide hands-­on support to the Sales and Service network for the implementation of new projects and tools Develop and deliver training modules for internal field staff and the Sales & Service network on CE topics Deliver classroom-­based behavioral training on soft skills Conduct potential analysis and gap analysis Qualifications Advanced knowledge of the automotive industry Strong analytical skills to evaluate qualitative sales and service KPIs and translate insights into action plans for continuous improvement Proven experience with Dealer Management Systems (DMS) used in the automotive sector Excellent knowledge of Microsoft Office, Visual Analytics tools, and database querying Ability to analyze complex datasets and define effective solutions University degree Good command of the English and Italian languages Soft Skills Ability to work independently, in groups, and within cross-­functional teams Strong mindset for sharing insights, reports, and results Excellent presentation and public speaking skills Strong listening skills and ability to provide structured, constructive feedback Professional Experience Minimum 2 years of experience in data analysis and reporting roles Additional Requirements Availability to travel across the entire national territory Equal Opportunity Employer MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. #J-18808-Ljbffr