To manage and lead the team ensuring a consistent and exceptional standard of customer service in the The Bridge Boutique in the very heart of Roma Termini. Responsibilities To be in charge of the general operations of the store, making sure it runs smoothly, cleanly and meets any budget or sales goals; To analyse, elaborate and report sales figures, weekly, monthly, yearly to Retail Manager in order to leverage profits; To monitor all business costs and provides the area team with feedback and analysis on all store KPI’s; To be responsible for supervising a retail organization's staff, meeting customer needs, planning and coordinating sales, merchandising, and budgeting; To maintain awareness of market trends in the retail industry and monitor what local competitors are doing; To develop retail excellence behaviors such as personal relationships with customers, individual follow-up of the clientele, selling ceremony, after-sales quality issues; To make sure staff meets all the requirements indicated by the Company and Retail Manager on dress code, standing, customer approach and selling ceremony; To liaise with HR Department to deal with special HR issues; To complete store operational requirements by scheduling and assigning employees rota; To be responsible for all employee corrective actions and ensuring any disciplinary actions are handled correctly; To arrange merchandise on shelves according to popularity and other criteria; To approach customers and offer them advice and support on product to persuade them to buy; To monitor shelves inventory and unload new products when needed; To operate cash registers and close daily revenues; To maintain a clean and orderly environment in the store; To provide information and other services such as handling returns of merchandise; To have great customer service skills and problem solving; To go the “extra mile” to meet targets; The Candidate Fluent in English (written & spoken) is essential; Previous demonstrable experience of managing a store team Retail or Service industry experience preferably within the fashion industry Capable to motivate, manage and lead the team Proven track record in delivering strong business results within a large team, large turnover and fashion nvironment. Ability to advise customers on smart professional dress and appearance An excellent communicator with customers and a leader for staff & colleagues #J-18808-Ljbffr