Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house. The hotel has won the award for the World’s Best Service, by Travel + Leisure that recognizes excellence in every component of the life of the Hotel. As a Front Office Host at Park Hyatt Milano, you will be the face of the hotel, creating a warm, welcoming, and elegant arrival and departure experience for our guests. This role requires presence, excellent communication skills, and a genuine passion for luxury hospitality. Maintain accurate guest records, preferences, and VIP profiles to ensure bespoke service. Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction. Manage room changes, billing inquiries, and special requests with precision and empathy. Promote the hotel’s services and amenities, as well as the Park Hyatt brand values. Ensure a polished and professional appearance of the reception area at all times. We are looking for a candidate who is currently in a similar role or has Front Office experience in hotels, who has: A Diploma/Degree in Hospitality/Hotel Management, with minimum of 1 year work experience as Receptionist in a hotel. Good problem solving, administrative and interpersonal skills are a must Verbal and written English and Italian languages proficiency are required 12 free nights per year of service across Hyatt Hotels worldwide ~ Plan Welfare ~ Settling the costs of urban public transport - ATM Milano