We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Role Overview As a Cloud Solution Architect (CSA) in Microsoft Global Delivery, you will provide deep technical expertise in Identity and Access Management, with a strong focus on Microsoft Entra ID. You will support enterprise customers in designing, securing, operating, and modernizing identity architectures across cloud and hybrid environments. You will act as a trusted technical advisor for identity, authentication, and access control scenarios, helping customers adopt Zero Trust principles while ensuring secure and scalable access to applications, devices, and data. Key Responsibilities – Identity & Entra ID • Act as a technical authority for Microsoft Entra ID (Azure AD) within Global Delivery engagements • Design and implement Entra ID tenant architectures aligned with security and business requirements • Support hybrid identity scenarios including Entra Connect and Cloud Sync • Design and troubleshoot Entra Join and Hybrid Join scenarios Key Responsibilities – Security & Access Control • Implement and optimize Conditional Access, MFA, and Zero Trust identity patterns • Design and support Privileged Identity Management (PIM) and role-based access control (RBAC) • Diagnose authentication, authorization, and sign-in issues • Advise customers on identity governance, lifecycle management, and security posture Key Responsibilities – Operations & Troubleshooting • Investigate complex identity issues using logs, audit data, and sign-in reports • Troubleshoot authentication protocols and access flows • Support incident response and post-incident analysis for identity-related outages • Collaborate with security, endpoint, and infrastructure teams on end-to-end solutions Required Technical Skills • Strong hands-on experience with Microsoft Entra ID • Experience with hybrid identity, synchronization, and federation concepts • Solid understanding of identity security, authentication, and authorization models • Knowledge of Azure networking fundamentals as they relate to identity Preferred Qualifications • Experience working in enterprise identity or security-focused roles • Familiarity with Zero Trust architectures and identity governance • Strong problem-solving, analytical, and communication skills