Key Responsibilities Clean assigned Guests’ suites and rooms according to standards established by the Hotel: making the bed, dusting the room and furniture, replenishing guest room and bath amenities and supplies, cleaning the floors, windows and bathrooms and vacuuming the carpets. Restock beverages and food items in the mini‑bar. Verify that all room facilities are in proper condition and report to the Floor Supervisor any items that need repair. Clean corridors and floor public areas around guest rooms, and maintain cleanliness of HSK offices, wardrobes, equipment, and pantries. Keep informed of Hotel products and services to answer Guests’ questions. Answer all Guests’ questions/requests courteously, take appropriate action, or refer to the Floor Supervisor if needed. Support Guests when requested, e.g. following the Lost & Found procedure. Verify the physical status of linens, towels and equipment, and report any discrepancies or maintenance needs to the Floor Supervisor. Record relevant information on assignment sheets, and at shift‑end report any special attention items, unusual situations, or incidents that need follow‑up to ensure consistency and guest satisfaction. Carry out HSK porters’ services when required (e.g. delivery of linen, processing laundry orders). Additional responsibilities and tasks can be added at any time according to the needs of the business and the Hotel. Follow Hotel security guidelines and comply with the Hotel’s health and safety and hygiene policies and procedures. Qualifications Previous luxury hotel‑related experience as a Room Attendant or Public Spaces Server is preferred. Knowledge of Hotel procedures and code of conduct. Ability to anticipate and focus attention on Guests’ needs, being professional and welcoming. Constant attention to personnel grooming and hygiene standards. Fully understands the difference in guest levels (VIPs) and Rooms and Suites’ Categories. Ability to work well under pressure. Familiarity with cleaning equipment and supplies, proper cleaning techniques, equipment and chemical usage. Good organizational skills with the ability to prioritize tasks and manage time effectively. Constant attention to details and strong commitment to maintaining cleanliness and hygiene standards. Flexibility to work different shifts, including weekends and holidays, as required. Physical stamina and ability to perform repetitive tasks, including lifting and carrying heavy objects, standing, bending, and kneeling for extended periods. Good communication skills to interact with Guests, HODs, colleagues and supervisors in a professional and courteous manner. Ability to work independently and as part of a team in a fast‑paced environment. Basic knowledge of health and safety regulations related to housekeeping operations. Ability to communicate, understand and follow instructions in Italian and English. Legal right to work in Italy. #J-18808-Ljbffr