Cavotec is a leading engineering company with 50 years of heritage in innovation, designing and delivering advanced connection and electrification solutions that drive the decarbonisation of ports and industrial applications. With five decades of experience, our systems ensure safe, efficient, and sustainable operations for a diverse range of customers and applications worldwide.Summary:You will manage Customer and internal Claims, Quality Assurance and Quality topics and be the link between the Customer and the Operations departments.The role:Manage and handle Customers Quality issues leading the problem-solving process and releasing 8D Report, by coordinating the team during root cause analysis, definition and implementation of corrective actions, until the effectiveness verification and the closure.Ensure that the best possible service is maintained and the ultimate customer experience is providedEvaluate Customer SatisfactionApprove and disallow claims within authorization limitsManage Customer ClaimsBe the link between the Customer and the Operations departmentsManage Quality Assurance and Quality topicsManage the link between Customer and Operations departments by improving the Quality Assurance and internal processes with team, and by supporting in release of PFMEA, APQP, Control planMonitor and report KPI and provide regular trend analysisRequirements:Bachelor’s Degree (Mechanical) in an applied science or engineering field desiredPrevious experience in Quality Department and in Claims managementExperience working with CustomersKnowledge of Microsoft OfficeProcess improvement and Quality AssuranceOrganised, responsive and solution-driven, with a strong focus on delivering resultsFlexible, able to work in a fast-paced environmentFluent in spoken and written English (B2/C1)Location: Nova Milanese (MB)Candidates not in line with the requirements will not be considered.Please attach your updated CV in English to your application.Additional Information:Cavotec is proud to be an Equal Opportunity and Diversity Employer. We believe in equal opportunities, inclusive workplaces, and equal pay for equal work. We welcome qualified candidates from all backgrounds and make employment decisions based solely on skills, experience, and performance. Diversity drives innovation and strengthens our global team.