Role: Willing to develop your career in IT support? Interested in a truly international environment? Happy to join a friendly and smart working environment? Ready to attend trainings and to get certifications? Join Hemmersbach as a Field IT Technician to provide onsite enduser support to multiple customers in the area of Milan. You will: Device installations: assist the clients in installation of the software and initial setting up of the systems Troubleshooting: identify, diagnose, and resolve issues in computer hardware and software in systems such as Laptops, Desktops, Printers, Mobile devices, Tablets etc. User support: provide support on applications and systems Account Management: management of user accounts/permissions Connectivity issues: basic network support. Location: Milan area (availability to travel in the area is required - driving license needed) Employment contract: 1-year fixed-term (with possibility of switch into a permanent) Requirements: Minimum 2-3 years previous experience in the delivery of IT support services, ideally within the field Confidence in addressing break/fix issues – Typically supporting PCs / Laptop Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Experience in OS, Apps and H/W installation and troubleshooting depending on project products Familiarity with ticketing system Good English and fluent Italian Availability to travel in the area of Milan Driving licence Benefits: Buddy program Internal career development program International job opportunities Onboarding program Staff discounts Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Be part of Us: Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.