Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. This is a remote role, and the selected candidates will primarily support the Lazio region, including Roma Nord and Castelli Romani. In this position, you will contribute to the technical maintenance of ATMs as your main focus, with additional support for retail environments. This opportunity is ideal for individuals looking to grow into a Technician role, supported by comprehensive on‑the‑job training. Grow with us! You'll gain access to internal and external training programs, digital learning platforms, and ongoing support from experienced professionals. Real‑world challenges will help you put theory into practice and strengthen both your technical (hard) and interpersonal (soft) skills. Your main duties will include: Perform installation, troubleshooting, and technical maintenance of hardware and software products—primarily on customer premises. Carry out scheduled inspections, cleaning, and other service tasks, including minor product repairs within your assigned territory. Assess equipment to ensure proper operation, resolving issues directly or escalating them following established procedures. Manage service scheduling, complete all required documentation, and collaborate with customers to ensure high satisfaction and clear understanding of product functionality. Responsibilities Gain familiarity with Field Service Technician practices and procedures. With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software. Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed. IMAC/R: Installs, moves, adds, changes and removes hardware and software products. Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. Participates in regular hardware and software trainings (on the job, classroom and web based). Participates in the implementation of measures to achieve agreed KPIs. Assists with special projects as assigned. Qualifications Required Qualifications Education or equivalent work experience required. Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services. Fluent Italian required; English is a valuable asset. Driver's license and driving record that satisfies DN's fleet requirements. About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. * To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes #J-18808-Ljbffr