Customer Support – Dispatch/Follow Up ACT Support Associate – Dispatching & Follow Ups Location: Sewell, NJ Mid‑Shift: Tuesday to Saturday OR Sunday to Thursday Starting at $20/hour + Bonus Potential You’ll be right in the middle of the action—connecting clients, service providers, and internal teams to keep operations running smoothly. Be the friendly, professional first point of contact via phone, email, text, and chat Dispatch and schedule Independent Service Providers (ISPs) across the U.S. Track, update, and manage work orders so nothing falls through the cracks Follow up to confirm services are completed—then close the loop Prioritize work based on urgency and service level agreements (SLAs) Collect invoices, signed work orders, and required documentation Keep clear, detailed notes so everyone stays informed and aligned Help onboard new service providers and support coverage needs Problem‑solve in real time, handle basic issues, and escalate when needed Multitask like a pro—calls, systems, and updates all at once Jump in to support teammates when things get busy Busy? Yes. Boring? Never. Who Thrives in This Role People who enjoy fast‑paced, high‑energy environments Team players who like collaborating and supporting others Strong communicators who keep things professional and positive Organized multitaskers who stay cool under pressure Requirements: High school diploma or GED 1–2 years of customer service experience Comfortable with computers and learning new systems Starting at $20/hour Bonus opportunities 40 hours Vacation + 32 hours Personal (Year 1) 40 hours Paid Sick Time Medical plans – NEST helps cover the cost 401(k) with company match Employer‑paid life insurance ($15,000) Employee Assistance Program (EAP) Optional Dental, Vision, Pet Insurance, Legal & Identity Protection Equal Opportunity Employer NEST is proud to be an Equal Opportunity and Equal Pay Employer. We are committed to creating an inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr