Title : Operations Coordinator UK & Ireland Job Type: Full-Time Reports to: Senior Operations Coordinator UK & Ireland Remote Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to- face interviews, record checks of references and background checks, in line with the country’s regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. Assist with the recruitment, selection and onboarding of Uk & Ireland Operations personnel Maintain accurate up to date applicant records Oversee seasonal operations Handle administrative and clerical tasks Act as a liaison between UK Operations and other departments If you’re based outside the UK, also a Criminal Record Check form your country of residence Proven suitability to work with students under 18: at least 2 references. Bachelor’s degree in Business, Operations, Education, International Relations, or a related field Experience in operations, programme coordination, education services, or international programmes Proven ability to coordinate multiple programmes or projects simultaneously Strong planning, scheduling, and logistics management skills Experience managing databases, documentation, and reporting Excellent communication skills (verbal, written and interpersonal) Proficiency in Microsoft Office / Google Workspace (Excel, Word, Sheets, Docs) This is a full-time, 40 hour a week position. Working in the education travel industry. A flexible schedule to meet operational demands is required especially during the summer high season. This could mean additional work hours to include weekends or evenings when necessary. ~ Report to Senior Operations Coordinator UK & Ireland ~5 working days per week (Monday – Friday) ~ Plan and organise activities and excursions Use the MLA software effectively Work with Head Office to ensure centre operations and programmes are properly planned and delivered Attend meetings with the Operational team and Head Office Assist with the contracting, booking confirmations, payment of excursions and transport services Act as a liaison between the UK Operations team and other departments within the company Qualify leads, provide accurate programme information, and guide applicants through the application process Verify documentation and ensure compliance with visa, safeguarding, and programme requirements. Training & CPD • Complete all required pre-employment training • Be aware of relevant fire, health and safety issues around the MLA centre MLA REPUTATION AND CODE OF CONDUCT To actively support MLA in its mission to provide quality learning To comply with management requests to follow the guidelines of external organisations such as British Council in a timely and accurate manner Develop a good rapport with the students and Group Leaders and avoid absences as much as possible There is a specific list of what code of conduct we expect from all staff members in our Staff Handbook MLA Move Language Ahead is an equal opportunity employer dedicated to excellence through diversity and does not discriminate on the basis of age, gender, marital status, being pregnant or on maternity leave, race (including ethnic or national origin, nationality and colour), disability, sexual orientation or expression, religion, beliefs, or any other non-job related criteria.