Requisition ID: 39413 – Posted – Italy – Milano – Front Desk – Experienced professionals Mission Support the department head in developing and implementing the departmental strategy established at the hotel, committed to achieving excellence in customer satisfaction and optimizing the economic and human resources under their responsibility. Main responsibilities Coordinate and support daily Front Office operations, ensuring efficient service and compliance with company standards Supervise check-in/check-out procedures, cash handling, and guest requests Handle guest complaints and ensure high levels of customer satisfaction by anticipating needs Maintain effective communication with housekeeping and other departments Drive upselling activities and contribute to revenue targets Ensure adherence to operational procedures, quality standards, and safety regulations Support team management, including training and staff development Assist in budget control and cost management within the department What are we looking for? Degree or diploma in Tourism, Hospitality, or a related field preferred Advanced English (a third language is a plus) Minimum 2 years of experience in a similar role (or 1 year in Front Office for internal candidates) Knowledge of hotel management systems and Microsoft Office Strong communication, organizational, and problem‑solving skills Team‑oriented mindset with a strong customer service focus Benefits Enjoy My MeliáRewards, the exclusive loyalty programme for employees with exclusive benefits and advantages. Enjoy My MeliáBenefits programme: flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Equal Opportunity Statement At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to quality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible. #J-18808-Ljbffr