About the role We are looking for a Flagship Manager to bring our flagship locations to life — combining operational excellence with community engagement. You’ll own the full performance of your flagship: from daily operations, staffing, and vendor management to running events and driving foot traffic. You’ll play a key role in making World tangible and trusted in your market — ensuring every visitor leaves with a premium, human-centered experience. Responsibilities Lead the end-to-end operations of one or more flagships, ensuring smooth daily execution and adherence to our flagship standards. Recruit, train, and motivate staff to deliver world-class visitor experiences aligned with NPS and CSAT targets. Develop and maintain a recurring events calendar, hosting monthly events that engage local communities and attract new visitors. Execute local demand generation initiatives — partnerships, activations, and outreach campaigns — to increase foot traffic and awareness. Manage local vendors and budgets, maintaining cost efficiency while meeting KPIs for CAC, Cost per Visit, and Cost per Verification. Collaborate closely with Market Operations, Marketing, and the World Spaces team to share insights, test new ideas, and continuously improve playbooks and SOPs. Qualifications Strong background in operations, hospitality, retail, or experiential marketing, with proven ability to manage teams and deliver outstanding customer experiences. A data-driven mindset. You enjoy tracking performance, identifying opportunities, and turning insights into action. Exceptional communication and collaboration skills to work across local and global teams. A bias for action: you thrive in fast-paced, hands‑on environments and take ownership from concept to delivery. Comfort navigating evolving priorities with agility and initiative. Experience organizing events or activations is a plus. #J-18808-Ljbffr