Mandarin Oriental Milan is looking for a Reservations Intern to join our Reservations team. We’re looking for someone who can thrive as a team player, uphold integrity and respect, and embrace a growth mindset. About The Job Based at the Mandarin Oriental, Milan within the Reservations Department. The Reservations Intern reports to the Reservations Manager. Responsibilities Support the company's philosophy and culture through the Pillars of Legendary Quality Experiences, ensuring Guest Satisfaction and the achievement of our Mission statement. Follow departmental standards at all times to ensure consistent, professional and delightful service to guests. Data input in the PMS system in the correct format as set in the PMS operational manual. Review and reply to email correspondence. Review arrival reports from both SMS and SynXis. Take appropriate action to resolve and/or prevent guest complaints. Anticipate guest needs and be knowledgeable regarding hotel, location, and services. Record all guest preferences so they can be acted upon by operational departments. Perform all reservation service sequences to the departmental standard. Answer the phone and follow hotel/departmental phone etiquette. Handle basic operations of the department, mainly reservations from multiple channels such as telephone, email, SynXis, etc. and use the hotel's property management system, Seven Rooms and other systems as required. Ensure daily check‑lists are acted upon and completed prior to the end of business day. Be able to explain different menu items using proper verbiage that has been set by management. Account for recording all allergies and dislikes as a guest preference. Perform any other reasonable duties as required by the department head and/or supervisor, with the intent to provide excellent service and maximize revenue within the standards of the brand and the scope of the reservations department. Qualifications Excellent communication skills and fluent in both written and spoken Italian and English. Excellent organizational and computer skills. Another foreign language literacy is a plus. Benefits Monthly pocket money. Excellent Training and Development opportunities. Complimentary Dry Cleaning for business clothes. Meals available at the Employee Restaurant. We’re Fans. Are you? Privacy Policy for processing personal data: #J-18808-Ljbffr