Job Description Based at our Bologna HQ, you will provide a variety of customer service support and technical guidance to both internal and external customers in the international market. For this role, proficiency in Italian, English and Spanish is required. Responsibilities Receive customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enter and adjust orders, resolve questions and complaints within span of control. Work to ensure all orders received are entered into the ERP by order cut-off time. Positive influence on the team and being responsible to arrange backup in case of holiday leave. Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management. Identify customer issues that need to be escalated to management in a timely fashion. Develop and review correspondence and documentation as appropriate regarding interaction with customers and respond to questions and concerns. Qualifications At least 2 years of progressive B2B customer service experience Order management experience Resolving customer problems and concerns Excellent communication skills AS400, ERP Italian, English and Spanish Eligibility to Work You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for. Equal Opportunity Employer An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. #J-18808-Ljbffr