Your Role Are you a passionate ELT professional ready to take the next step in your career? We’re looking for a driven and dynamic Service Manager to lead our educational team and ensure students receive an outstanding learning experience from start to finish. In this key leadership role, you will be responsible for the academic success, satisfaction, and engagement of our students, while managing and motivating a high-performing service team. What You’ll Do As Service Manager, you will: Recruit, train, and develop a team of teachers and didactic staff Deliver and uphold academic quality by implementing and maintaining Standard Operating Procedures Teach classes in line with the Wall Street English Method Drive internal revenue growth through high-quality service and student retention Oversee the daily operations of the service department to ensure a seamless learning journey Who You Are Native-level or bilingual English speaker University degree holder CELTA or equivalent ELT certification 2+ years of teaching experience (WSE experience a plus) Excellent command of Italian (spoken and written) Experience in team management; a background in sales or customer service is also considered an asset What We Offer Full-time contract A comprehensive training program at onboarding and throughout your career The opportunity to make a meaningful impact on students’ success A dynamic, international work environment with a collaborative team culture Seniority level Director Employment type Full-time Job function Education and Training Industries Education Administration Programs #J-18808-Ljbffr